NATMI Certified Director of Maintenance & Equipment/Supervisor of Maintenance & Equipment (CDME/CSME)

• Introduction to Fleet Management: purpose and fundamentals of fleet maintenance management, the role of the fleet maintenance manager, and the skill sets and personality traits that help a manager succeed.
• Maintenance and Repair Strategies: the main categories of maintenance, the benefits of planned maintenance, and legal requirements for maintaining vehicles; the three types of planned maintenance; unplanned repairs and failure analysis.
• Maintenance Technology: Issues to consider when implementing fleet maintenance software in your shop.  Overview of Vehicle Maintenance Reporting Standards (VMRS) and asset codes.
• Laws and Regs: regulations shop managers need to know, including key Federal Motor Carrier Safety Administration (FMCSA), Occupational Safety and Health Administration (OSHA), and Environmental Protection Agency (EPA) regulations, as well as the Commercial Vehicle Safety Alliance (CVSA) Out-of-Service Criteria.
• Budgeting: developing a maintenance department budget, different categories of expenses, and determining cost-per-mile or cost-per-hour.
• Human Resources: Hiring effectively, complying with labor laws, and evaluating and coaching for performance improvement.
• Training:  benefits of training, identifying training needs, implementing effective training programs, evaluating training quality, and tracking employee training progress.
• Specifications and Purchasing: the process of determining what your fleet needs, then bidding out and purchasing the needed equipment.
• Warranty: the importance of warrantees and how to make the most of them.
• Shop Operations: maximizing staff operations, including staff and equipment utilization, productivity and performance management.
• Shop Audits: the process of auditing your shop operations and practices.
• Shop Design: important considerations for designing and building a fleet maintenance facility;  shop design best practices; and fuel station planning.