Do you realize the impact professional drivers have on customer retention? Because of this immense impact, I believe we need to celebrate our professional drivers for their efforts to offer exceptional customer service. If you think about it, throughout the course of a year, do you receive more calls if something goes wrong or because things always go right? Exactly my point - it’s rare to hear feedback when everything goes right but people can be quick to complain when something goes wrong. It’s up to us to celebrate professional drivers for their diligence, and I am very grateful. Let’s create a pivotal impact! #PVTL #TruckFocus #TruckFocusPodcast #CustomerService